Customer Satisfaction
Satisfaction Guarantee
A clear, straightforward look at the money-back guarantee offered on purchases of Juan Contreras fine art prints.
Every order is backed by a 30-day money-back guarantee on select items. If a print, piece of home decor, or apparel item you received is not what you expected, the guarantee gives you a straightforward path to a refund.
The guarantee applies to select items. Product pages and your order confirmation set out which pieces are covered.
How the Guarantee Works
Customer satisfaction is the priority behind every purchase made through this site, from canvas prints and framed prints to posters, greeting cards, home decor, and apparel.
- 30 days. Requests for a refund on covered items should be raised within 30 days of purchase.
- Select items. Coverage applies to select items; check the listing for the terms attached to each product.
- Contact first. Reach out to the studio so the order can be reviewed and the refund handled.
- Order details help. Include your order number and the item in question so the review moves quickly.
Questions about whether a particular piece is covered, or about a refund already in progress, are welcome — the contact page is the fastest way to reach Juan Contreras.
Summary
| Item | Detail |
|---|---|
| Coverage | 30-day money-back guarantee on select items |
| Applies to | Prints, wall art, home decor, apparel, and related products |
| Requests | Submitted through the contact page |
| Priority | Customer satisfaction is the stated priority |
For the wider picture — collections, pricing, and the products the guarantee applies to — visit the Art and Shop pages, or read the About page for background on the artist.